One of the world's largest ATM manufacturers co-develops technology with Redsis in Brazil

A manufacturer doesn't just sell equipment — it stands behind it for years. That means sustaining repair across a broad module portfolio while continuing to innovate. The client was looking for a partner that could:

• Repair entire equipment families to manufacturer standards.
• Contribute to development of new technologies, not just maintenance.
• Protect intellectual property under strict confidentiality agreements.
• Cover general-purpose electronics such as boards and notebooks, alongside ATM-specific modules.

Redsis's Technical Services Division works with the manufacturer on two complementary fronts. The first is repair: we diagnose, fix and test components from its core equipment families and return them to service at the quality level the manufacturer requires.

The second is co-development. Redsis partners with the manufacturer under confidentiality agreements covering the joint development of new technologies. That relationship lets what we learn on the repair bench — how equipment fails in the field, which components wear first — feed into the design of what comes next.

Equipment families we repair

• Cash recyclers and dispensers — the cash-handling modules.
• ATM peripherals.
• Power supplies.
• Electronic locks for safes and modules.
• Boards and notebooks.

With more than 25 years delivering technology to financial services, retail and industrial companies across Latin America, Redsis combines a repair lab, engineering and field operations. Working for both banks and manufacturers gives us a full view of the ATM life cycle — from how a machine is designed to how it fails and how it's brought back.